Frequently Asked Questions
Shipping
We ship from our warehouses in Los Angeles, Melbourne and Sydney and sometimes from our factory in China. It depends on your address and inventory status of products.
Most of orders will take 3-10 business days to arrive.
This includes a processing time of 1-2 business days and a delivery time of 2-8 business days.
Please notethat this is an estimate and may vary based on location and customs delays. Delivery details will be provided in your confirmation email.
We are committed to using fast and economical delivery.
If your order does not arrive as expected, please allow 1 to 2 additional business days for updates. If problems persist, please contact us at info@pegasus2021.com and we will do our best to determine the status of your order and assist you.
Returns and Refunds
You have the right to return your order within 30 days of receipt.
Please contact our customer service at info@pegasus2021.com to arrange the return within this period. The cost of returning products is borne by the customer, unless the product is defective. If the item is defective, we will refund the return shipping costs.
Yes, the cost of returning products is borne by the customer, unless the product is defective. In this case, we will provide a prepaid return label and we will reimburse the return shipping costs. For more details, please consult our Return Policy on our site.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are committed to never defaulting on consumer refunds.